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How can we help you?

At FarmShop, we often get asked similar questions from our customers. To make it easy for you, we have compiled them all in the same place for easy reference. 

If you have a question and you can see it below, don't hesitate to get in touch with us and ask.

FAQ

  1. Where are your products made?
    Most of the high-quality products at FarmShop are sourced from Europe. Some of our key partners include SaMASZ, Peecon, Carlotti, Fischer, Cashels and more.
  2. What’s the discount?
    This will vary depending on the product, but with Jolt fencing equipment you’ll get a discount for buying in bulk. With machinery, our discounts are highly competitive because we remove the middleman offering the savings back to you.
  3. What’s the warranty?
    Warranties will vary according to the machine, generally from 1 year to 6 years. But as a rule of thumb, most of our automation warranties cover any defects in manufacture and the main driveline. Worn parts are not covered. Warranties exist no further than those provided under the manufacturers or producers of the imported machinery. At the time of purchase we can discuss the details.
  4. What are typical lead times?
    If we have it in stock – you can expect delivery ASAP and we will communicate lead times with you at the time of purchase. Find out more about our delivery details here. We strongly recommend you plan ahead for machinery orders. If we do not have something in stock, please allow up to 8 months. Talk to us early about your requirements or indent orders.
  5. What is direct imports?
    Direct importing is our way to pass on value for money straight to you. Our products are sourced directly from the manufacturer, wiping out unnecessary ‘middleman’ costs – keeping the process direct from factory to farm. Wherever possible, FarmShop are coordinating shipments from neighbouring manufacturers to fill a container and save on ocean freight charges.
  6. If I’m selling my farm, can you help sell my gear?
    For the Northland community, we’re happy to value gear and/or sell on your behalf. Talk to us to find out more. Check out our current used machinery as an example.
  7. What makes your products better?
    Along with value for money, our products and machinery have been well-researched and often tailored for the NZ farming environment. We pride ourselves on working with leading worldwide brands, who have proven reputations for quality and length of time in the market.
  8. Are you negotiable on machinery?
    Yes. We will always do our best to match your needs against budget, or suggest different solutions to assist.
  9. Do you stock spare parts?
    Yes, we have plenty of spare parts for our imported brands of machinery. In most cases, we can get them to you within 24 hours. As an example, for SaMASZ mowers we hold a good inventory of the typical wear parts e.g. knives, modules, knife holders, skid/wear plates.
  10. How long does your courier take?
    For North Island orders – allow 2-3 days. For South Island – allow 2-4 days.
    Please allow an extra 1-2 days for rural addresses.
    For larger freight, we use Mainfreight and smaller items are dispatched via NZ Couriers and NZ Post where standard delivery terms apply.
  11. How do I set up an account?
    To apply for a Credit Application fill out this form.
  12. If I set up an account do I get better pricing? Any other benefits?
    Yes, this is the best way for staying in the loop for the latest promotions and seasonal flyers. Another benefit of having a FarmShop account is flexible payment terms and options.
  13. If I buy bulk do I get a better price?
    Yes! Check out individual pricing for details.
  14. What’s my trade worth?
    Please talk to us directly about a trade valuation – we are happy to meet on farm and discuss the details. You might like to view our latest Used Machinery here.
  15. Are you open on Sundays/weekends?
    Sorry, we are closed on the weekend. We are open weekdays 7am – 5pm.
  16. Why did FarmShop move?
    FarmShop is excited about its move to larger premises. Our new facility is four times larger than the Dargaville store and is strategically positioned on SH1 in Kaiwaka (beside Kauri Park Nurseries) giving customers a convenient hub to visit, trial and discuss farm equipment of every size and scope. Larger premises allow us to hold a lot more inventory and provide more certainty around supply. It also means we have expanded our workshop services.
  17. How long have you been selling farm gates?
    We have been trading farm gates for more than 10 years. We import and sell direct, allowing the savings to be passed on to you. Check them out here.
  18. What’s the difference between Zinc Vs Galvanised hardware?
    Galvanised has a lifetime guarantee. Zinc is extremely robust too. Talk to us about the merits of both.
  19. I want to reduce/eliminate glyphosate in the orchard, can you help?
    Yes, demand for a ‘lighter touch’ spray-free orchards is rapidly growing. Our high-performing Fischer Mowers eliminate herbicide use by effectively and gently mowing under tree and inter row. Perfect for organic or traditional orchards & vineyards.   
  20. Do you offer free on farm delivery?
    Yes, in the Northern region. Please visit here to find out where your delivery area is.
  21. Do you offer finance?
    Yes, on capital equipment we are happy arrange finance.
  22. What payment options are available?
    We offer direct debit, cash and eftpos, or we can discuss finance.
  23. Do you have a referral program?
    Yes, we gift our customers $500 every time a referral they provide results in a sale. It’s our way of saying thanks for your loyalty.

  24. Do I have to have or open an account to be able to buy from Farmshop?
    No anybody can buy off us, we can process orders as cash sale. Or you can set up a credit account here.